Policies

Satisfaction Guarantee

satisfaction guaranteeYour satisfaction with our services is of the utmost importance to us. We offer a 24 hour 100% satisfaction guarantee of all our work. Simply notify us within 24 hours of your cleaning, and we will return as soon as possible to re-clean the area at no charge.

Insurance and Bonding

We are fully insured up to $2,000,000 and bonded for your peace of mind. A copy of insurance is available upon request. Every effort is made to ensure the safety of the items in your home. However, we cannot assume liability for damage or loss of an item due to negligence on the client's part. I.e. a heavy picture frame suspended by a thumb tack or a table leg held on by glue.

Scheduling and Cancellations

Clients are scheduled for a window of time, either morning or afternoon. We need to remain somewhat flexible in case of last-minute changes or emergencies. However, we will do our best to be finished cleaning by your requested time. Paragon N.C. allows up to two cancellations per year with a 24 hour notice. A fee of up to 50% of your normal cleaning rate will be charged if you have three or more cancellations, proper notification is not given, or if we are locked out of the property due to client error. This fee will be due at your next scheduled cleaning.

Initial Cleanings

All properties scheduled for regular cleanings will undergo an initial cleaning. This is a comprehensive deep cleaning that will bring the home up to our standards and prepare it for routine maintenance. Initial cleaning rates are higher due to the amount of work involved.

Cleaning Supplies

Paragon N.C. provides all necessary cleaners and tools to do a thorough job. If, however, clients request a specific product used, it will be evaluated on an individual basis to ensure it meets our natural quality standards. Clients are responsible to keep a sufficient supply available.

Payment

Payment is expected in full the day of your cleaning. Accepted forms of payment are cash, bank checks and personal checks. Any returned check will incur a $30 fee.

Extreme Cases

We at Paragon N.C. take great pride in our work and perform small miracles on a nearly daily basis. Sometimes, however, we are called in too late to correct the damage done to some surfaces. Other times it will merely take 2-3 cleanings to look its best.

Clutter

In the case of extremely cluttered areas, we reserve the right to skip the area and carefully clean around it. This ensures the safety of both the items and the housekeeper.

What We Won’t Clean

For health reasons, we do not clean up blood, vomit or pet feces and urine.

Pets

We all love our pets, but we request that all dogs or unfriendly cats be kept out of rooms that are to be cleaned. Many pets are unnerved by the vacuum or other equipment and may become distressed or respond in a negative fashion.